live22Your privacy and data security are guaranteed at

1Introduction

Live22 is a trusted online gaming platform serving players in Bangladesh and beyond. We believe protecting your privacy is not just a legal obligation — it is our ethical responsibility.

This privacy policy explains in detail what types of data live22 collects, why it is collected, how long it is retained, and the steps we take to protect it. Please read the full policy carefully before using the platform.

This policy has been drafted in accordance with GDPR, PDPA, and international data protection standards. By creating and using an account on live22, you consent to this privacy policy.

2What information is collected

Live22 only collects information that is necessary to provide you with secure, quality service. No excess or unnecessary data is collected.

3How your information is used

Collected data is used solely for specified purposes. live22 never sells your information to third parties for advertising.

• To create your account and verify your identity — information provided at registration is used to confirm your identity and prevent duplicate accounts or fraud.
• Your financial data is used to process payments and complete transactions — ensuring every deposit and withdrawal is accurately verified and delivered to you.
• To provide customer support and resolve issues — your account information is used to resolve your support tickets and complaints as quickly as possible.
• To support responsible gaming, we analyze gaming patterns to identify players who may be at risk of addiction and offer assistance when needed.
• Technical data is analyzed to maintain security and prevent fraud — including detecting unusual login attempts, account compromise, or suspicious transactions.
• To meet legal obligations — specific data may need to be provided in accordance with requirements from licensing authorities or government regulatory bodies.
• To improve platform quality and services, we analyze user experience data to enhance the game lobby, payment system, and overall service standards.

4Data Sharing Policy

Live22 does not sell your data to any third party. In limited cases, necessary information may be shared with trusted partners.

• Payment Provider: Approved payment gateways including Mobile Banking and Nagad receive only the financial information strictly necessary to process transactions.
• Identity Verification Agency: Trusted third-party verification services may be used to complete the KYC (Know Your Customer) process.
• Regulatory Authority: Certain data may be disclosed in response to lawful requests from licensing regulators or law enforcement authorities.
• Technology Partner: Server hosting and cybersecurity providers process only the technical data strictly necessary for their services.

5Cookies & Tracking Technologies

Live22's website and app use various cookies and tracking technologies to enhance your browsing experience and personalize the platform for you.

• Essential Cookies: These cookies are essential for maintaining login sessions, storing security tokens, and ensuring core platform functionality. They cannot be disabled.
• Functional Cookies: Saves your language preferences, game settings, and other personalizations so you do not have to set them up every time.
• Analytics Cookies: Data on which pages you spend the most time and which games you prefer is collected to help improve the quality of our service.
• Security Cookies: Used to detect login attempts from multiple devices and prevent unauthorized access to your account.

You can disable non-essential cookies from your browser settings. However, turning off certain cookies may affect the functionality of some platform features.

6Data Protection Methods

Live22 follows the highest industry security standards to protect your data, with multiple layers of protection in place.

• SSL/TLS Encryption: All website and app communications are secured with 256-bit SSL encryption, equivalent to banking-grade security.
• Data Encryption: All sensitive data stored on our servers is protected with AES-256 encryption.
• Two-Step Verification: OTP verification is used at login to prevent unauthorized access to your account.
• Regular Security Audits: Regular security audits are conducted by third-party cybersecurity experts.
• Limited Access Policy: Only authorized personnel can access your data, and every access is logged.
• Data Backup: All data is backed up regularly in encrypted form to prevent data loss in the event of a technical failure.

7Data Retention Period

Live22 does not retain data beyond what is needed. A specific retention period is defined for each type of information.

• All personal data is retained for as long as your account remains active.
• Even after account closure, financial transaction records may be retained for up to 5 years due to legal obligations.
• Analytical and statistical data may be retained in anonymized form.
• Data relevant to an active investigation or legal proceeding may be retained for an extended period.
• Once the retention period ends, data is securely deleted or permanently anonymized.

8Your Data Rights

As a live22 user, you have several important rights over your own data. Contact our support team to exercise any of these rights.

9Protection of Minors

Live22 is strictly not intended for anyone under 18. We do not knowingly collect personal data from minors.

• Age verification is mandatory during the registration process.
• If we become aware that a minor's data has been collected, it will be deleted immediately and the account will be closed.
• If a parent or guardian discovers that their child is using live22, please notify our support team immediately.

10Policy Changes & Updates

Live22 may update this privacy policy from time to time due to legal changes, new services, or technical developments.

• You will be notified in advance via your registered mobile number or email if any significant changes are made.
• The date of each revision will be noted at the top of the page.
• Continued use of live22 after any changes will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.

For any questions or concerns, contact our dedicated privacy team directly. We are committed to responding to every inquiry with full transparency.